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Citizens Bank September 2026 incident: customer data accessed by an unauthorised third party

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Made public · 1,260,000 people

What leaked6

Hard to replace

  • Mobile number
  • Home or delivery address
  • Email address

Permanent

  • Social Security number
  • Date of birth
  • Full name
  • Mobile numberphone number · type not stated

To-dos11 · about 2 h 30 min in all

  1. Freeze your credit at Equifax, Experian and TransUnionabout 30 minfreeStops: credit in your name (opens in a new tab)
  2. Get an IRS Identity Protection PINabout 20 minStops: tax refund fraud (opens in a new tab)
  3. Know the scam pattern: calls and texts that cite these leaked detailsabout 5 minfreeLimits harm from: scam calls, phishing messages
  4. Place a fraud alert on your credit reportsabout 10 minfreeLimits harm from: credit in your name (opens in a new tab)
  5. Check your credit reports every week, freeabout 20 minfreeHelps you notice: credit in your name (opens in a new tab)
6 more
  1. Do nowTurn on instant transaction alertsabout 5 minHelps you notice: scam calls
  2. This weekTurn on your carrier's port-out lockabout 5 minLimits harm from: SIM swap
  3. This weekTurn on your carrier's SIM-change lockabout 5 minLimits harm from: SIM swap
  4. This weekFreeze your NCTUE phone and utility fileabout 10 minfreeLimits harm from: phone or utility account (opens in a new tab)
  5. This weekRemove your address and phone from public profiles and tighten SNS privacyabout 20 minfreeLimits harm from: visits or contact at home
  6. This weekUse an authenticator app or passkey instead of SMS codesabout 20 minfreeLimits harm from: SMS code theft

What happened next6 events

  1. Undetected 2 events0 days · show events
  2. Response 3 eventsNotice in 39 days · show events
  3. Remedy 1 eventOngoing · show events
  4. PenaltyNone on record
  5. DisputesNone on record
  1. Texas attorney general published the filing: 1,260,000 people in total, 14,371 in Texas
  2. Free two-year Equifax Credit Watch Gold membership offered in the letters
  3. Sample notice letter filed with the California attorney general on 19 October 2026
  4. Breach notice filed with the California attorney general
  5. Found an issue that let an unauthorised third party access some data
  6. Intrusion began
Company
Citizens Bank September 2026 incident
When it happened
–
Company detected it
Made public
Notice
Leak confirmed
Affected
1,260,000 people · total in Citizens Bank's filing with the Texas attorney general

Sources