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Citizens Bank September 2026 incident: customer data accessed by an unauthorised third party

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Made public · 1,260,000 people

What leaked6

Hard to replace

  • Mobile number
  • Home or delivery address
  • Email address

Permanent

  • Social Security number
  • Date of birth
  • Full name
  • Mobile numberphone number · type not stated

To-dos11 · about 2 h 30 min in all

  1. Freeze your credit at Equifax, Experian and TransUnionabout 30 minfreeStops: credit in your name (opens in a new tab)
  2. Get an IRS Identity Protection PINabout 20 minStops: tax refund fraud (opens in a new tab)
  3. Know the scam pattern: calls and texts that cite these leaked detailsabout 5 minfreeLimits harm from: scam calls, phishing messages
  4. Place a fraud alert on your credit reportsabout 10 minfreeLimits harm from: credit in your name (opens in a new tab)
  5. Check your credit reports every week, freeabout 20 minfreeHelps you notice: credit in your name (opens in a new tab)
6 more
  1. Do nowTurn on instant transaction alertsabout 5 minHelps you notice: scam calls
  2. This weekTurn on your carrier's port-out lockabout 5 minLimits harm from: SIM swap
  3. This weekTurn on your carrier's SIM-change lockabout 5 minLimits harm from: SIM swap
  4. This weekFreeze your NCTUE phone and utility fileabout 10 minfreeLimits harm from: phone or utility account (opens in a new tab)
  5. This weekRemove your address and phone from public profiles and tighten SNS privacyabout 20 minfreeLimits harm from: visits or contact at home
  6. This weekUse an authenticator app or passkey instead of SMS codesabout 20 minfreeLimits harm from: SMS code theft

What happened next6 events

  1. Undetected 2 events0 days · Back to latest
  2. Response 3 eventsNotice in 39 days · show events
  3. Remedy 1 eventOngoing · show events
  4. PenaltyNone on record
  5. DisputesNone on record

Undetected: 2 events

Back to latest
  1. Found an issue that let an unauthorised third party access some data
  2. Intrusion began
Company
Citizens Bank September 2026 incident
When it happened
–
Company detected it
Made public
Notice
Leak confirmed
Affected
1,260,000 people · total in Citizens Bank's filing with the Texas attorney general

Sources